PAN Card Services
File new PAN applications, corrections and reprints for customers directly from your counter, with application status tracked inside the SilverPe dashboard.
PAN applications without a trip to a centre
Many customers need a new PAN card, a correction to an existing one, or a reprint after loss or damage, but don't want to visit an application centre. As a SilverPe partner, you collect the documents, capture the application on the dashboard and submit it through the SilverPe PAN service integration; the customer receives the physical card by post once it is processed.
New PAN application
First-time applicants can apply with basic identity and address proof.
Correction requests
Name, date of birth, photograph or signature updates on an existing PAN.
Reprint on loss or damage
A duplicate card is issued to the same PAN number after identity verification.
Guided data entry
The dashboard form validates details before submission to reduce rejections.
Status tracking
Track every application from submitted to dispatched, right from your login.
Document checklist built in
The dashboard lists the exact proofs accepted for each application type.
Filing a PAN application
Choose the application type
Select new application, correction or reprint on the PAN section of the dashboard.
Collect documents
Collect the identity and address proof required, and a passport-size photograph.
Enter details and submit
Fill in the applicant's details exactly as per the supporting documents and submit.
Share the acknowledgement
Give the customer the acknowledgement number so they can track their own application if needed.
Commission by partner tier
Commission is paid per successfully submitted application, not per approval, since approval depends on the issuing authority.
| Partner tier | Commission structure | Payout |
|---|---|---|
| Retailer | Flat commission per submitted application | Credited to wallet same day |
| Distributor | Override on every retailer in the group | Credited to wallet same day |
| Master Distributor | Override across all distributors in the region | Credited to wallet same day |
PAN Card service terms
These terms apply specifically to the PAN Card service and are in addition to the general SilverPe partner agreement accepted at registration.
- The partner must verify original identity and address documents before entering details, and is responsible for the accuracy of information keyed into the application.
- SilverPe submits the application to the relevant issuing authority; approval, rejection or the time taken to process the application is decided solely by that authority.
- The application fee collected from the customer is non-refundable once the application has been submitted, except where the issuing authority itself rejects it for a reason not caused by the customer.
- Physical PAN cards are dispatched by post to the address entered in the application; SilverPe is not responsible for delivery delays caused by the postal service.
- Any correction required due to a data entry error at the counter must be re-filed as a correction application, which may carry an additional fee.
- The partner must not retain copies of customer identity documents beyond what is required to complete the submission.
- Commission is payable on successful submission of the application in the dashboard, irrespective of the final outcome at the issuing authority.
- SilverPe may request additional verification for applications that appear incomplete or inconsistent before submission.
- Filing an application with false or forged documents is a violation of these terms and may result in immediate suspension and reporting to the relevant authority.
- These terms may be updated from time to time; continued use of the PAN Card service after an update constitutes acceptance of the revised terms.
Questions about the PAN Card service
Processing typically takes 7-15 working days from submission, though this is set by the issuing authority and can vary.
Yes, applications for minors are accepted with the parent or guardian's details and proof, as required by the application form.
Use the spelling from the primary identity proof selected on the form; mismatches across documents can lead to the application being sent back for correction.
Add PAN services to your counter
Register today and get the full document checklist for every application type.